Mark & Angela
We are writing this reference for our outstanding real estate agent Charleen Warner. Charleen has provided us with superior customer service, as our real estate agent over several transactions. Perhaps the best way to illustrate Charlene’s commitment, knowledge and willingness to go the extra mile, is to review our professional encounters with her. After the passing of my father in 2015, we needed assistance to sell my dad’s house in Falmouth. Obviously this was a difficult time for us, but we received a strong reference to contact Charleen Warner, She knows Falmouth and is very conscientious. We are so happy that we followed up on this! Not only did Charleen meet us on short notice, she provided a market analysis and even more importantly directed us to multiple vendors, (people that she deals with on a regular basis), to help provide repairs, maintenance and other services to prepare the house for sale. In a sense Charleen was like a one stop shopping center providing excellent recommendations. Charleen cleverly priced the house to sell and created a bidding war that led to multiple bids selling the house at the highest possible price. The house went on the market, and sold at a premium in about two weeks! Our second business transaction with Charleen was related to a summer rental in Falmouth. Once again, Charleen knew just the property for us locating a rental within walking distance of Surf Beach. Charleen put us in touch with the owner of the property, (we are not sure that there is anyone in Falmouth that Charleen does not know!), and we spent two weeks in a well finished duplex that was perfect for our family. Finally, we decided that we wanted to purchase a home in Falmouth at the end of the Summer of last year. So of course we contacted Charleen! Charleen showed us many properties in Falmouth over a month or so; she was our agent but most importantly our eyes and ears on Falmouth. Charleen’s professionalism, patience and drive were key elements in finding us a house in North Falmouth which we ultimately put an offer on and ultimately bought. During the period up to the purchase and sale closing there were some issues, and Charleen stepped in providing advice and experts to help us get through the final issues. After the sale Charleen showed her tremendous commitment and empathy by staying involved with us. Our new property is currently a second house and with winter was upon us we needed help to make sure the house was winterized. Charleen provided us with excellent references for everything from a locksmith to a general contractor, to a snow plow contractor. Again this type of customer service highlights Charleen’s commitment to full service for her real estate clients. We see Charleen as one in a million! Charlene is a true professional, loyal and resolute. We are proud to call her our friend. If you are looking to engage an agent who, knows the market, and will, go well beyond the call of duty then by all means please contact her! We certainly will in any future real estate Endeavour.